STEP 1: PLACE YOUR ORDER

Choose which jewellery setting you'd like and select your metal and sizing options.

In the design section please select what your inclusions are and choose the placement of your inclusions from the options in the examples.

STEP 2: SEND YOUR INCLUSIONS

You'll receive an order confirmation email with the postage instructions and address (make sure you check your junk folder!). You can also find the postage instructions here

If you've purchased a postage kit, it will be posted within three business days.

STEP 3: YOUR KEEPSAKE IS CREATED

You'll receive an email when your inclusions have arrived safely and the turn around time for your jewellery will begin.
You can track the progress of your order anytime via our Order Status page

Once finished, your jewellery will make it's way home to you via tracked post.

Yes! We have a permit that allows me to accept orders Worldwide.

If you place an order internationally, you'll receive an email with detailed postage instructions, our address and a copy of the permit to attach to your package for customs.

Don't worry, it's straightforward.

Your milk goes through a heat and chemical preservation process that prevents any bacterial or fungal growth. Once it's preserved and set in our stone material your milk will never "go bad". It's just as hygienic as any other piece of jewellery.

All keepsake jewellery can hold anything special to you, including:

• Breast milk/Colostrum
• Formula
• Ashes
• Hair/Pet Fur/Feathers
• Dried Flowers
• Umbilical stump/Placenta
• Pregnancy test strips/lines/lids
• Flowers/Sand/Soil/Fabric
• Almost anything else

Yes, you can add multiple inclusions to your keepsake stone, e.g. milk + hair + umbilical cord.

You can also combine milk from different breastfeeding journeys or add both breastmilk and colostrum.

Once you have placed your order no amendments can be made to your design. Please make sure you input your design request correctly.

Your stone has a similar hardness to glass, is scratch resistant, shatter-proof, waterproof and non-yellowing. Although your jewellery is suitable for everyday wear, it's important to follow these care instructions to keep your jewellery looking beautiful:

1. Always remove your jewellery before swimming in chlorinated water. Chlorine is corrosive to precious metals.

2. Avoid contact with anything that may stain your jewellery such as hair dye, turmeric, fake tan, etc.

3. Avoid contact with harsh solvents (e.g. acids). These may dull the shine of your stone.

4. Please do not take rings to a jeweller to be resized. The heat used to do this will damage your stone.

5. Avoid digging sharp objects such as fingernails directly into your stone.

6. To keep your keepsake looking its best, be mindful of wearing it during activities where it may get bumped such as going to the gym. If wearing everyday, polishing monthly with a cloth will help keep its shine.

You can have your ring size measured at most jewellery stores for free, or you can order our inclusions Postage Kit with a ring sizer (Australia only). Please avoid using a print-at-home sizing tool as these can be very inaccurate.

All jewellery is handmade to order. Our turnaround time fluctuates depending on circumstances outside of our normal operation conditions. You can find an up-to-date turn around time on our Order Status page.

This is okay! You can send us an email with your order number referenced to hello@milkandstone.com.au
We will update your order to be sent to your new address.

We recommend sending 10-15ml of breastmilk.

If you struggle to collect this much it's okay, we've made stones with as little as 2ml.

You can send fresh or frozen/expired milk. If you're sending frozen milk, please make sure to defrost your milk before posting.

We've made stones with milk that had been frozen for over 10 years!

No, your milk will not spoil in transit if it has been correctly packaged (inside a sterile milk storage bag with no air trapped).

No, as long as you send it in a sterile storage bag (just a normal one used for expressed milk), your milk doesn't need to stay cold in the post. When packaged properly, breastmilk can travel in the post for many weeks and still be completely fine to use in your jewellery.

No, it's important to only send your breastmilk/colostrum in a sterile milk storage bag with as much air taken out as possible (all regular milk storage bags are sterile).

If your milk is sent in anything else it may spoil in the post when it becomes warm.

Yes, we will keep any leftover preserved milk on file for 12 months. This is in case of any more orders you'd like to make or if your stone gets damaged while being worn daily.

We recommend sending 1/2 teaspoon of ashes. Any ashes that aren't used for your piece are posted back to you with your completed jewellery.

A pinch about 5mm thick.

You can see ashes throughout the piece. It approximates about 5% of the piece.

Yes! We have a permit that allows us to accept orders Worldwide.

If you place an order internationally, you'll receive an email with detailed postage instructions, our address and a copy of the permit to attach to your package for customs.

Don't worry, it's straightforward.

If you'd like to check the cost of posting your inclusions to us, we're based in North Richmond, NSW 2754, Australia

Our turnaround time begins when we receive your inclusions, not from date of placing your order.

The turnaround time does vary, however under normal operative conditions we have a 8-10 week turnaround time.

For an up-to-date turnaround time please refer to our Order Status page.

Yes, posting your inclusions is safe but not without risk of loss if you're not vigilant.

We always recommend sending your inclusions with a tracking number.

We do not recommend posting the last of any inclusions.

The authenticity of your keepsake is taken very seriously.

It's important to label your inclusions with your name and order number (not receipt number) before sending them.

When your inclusions arrive they're attached to your order form and they stay with your form throughout the entire process.

Our product is completely non-yellowing and does not undergo the Ambering process that resin undergoes from exposure to UV light.

For more information about our product and our guarantees please refer to our terms of service.

Our product is 100% waterproof, you can wear your jewellery in the shower!
We do recommend removing your keepsake before entering chlorinated water as this is corrosive to the metal component of your keepsake.

Yes your keepsake can get wet. However, we do recommend exercising caution when wearing your jewellery in environments such as rivers or oceans as you may loose your precious piece.

Please keep in mind that sterling silver and gold-filled jewellery can tarnish with water exposure and may require more frequent polishing.

Our gold filled range is of good quality and is suitable for daily wear however will not last as long as solid gold keepsakes. Gold filled keepsakes can last for 10-30 years however scratches cannot be repaired as this repair process will expose the base metal.

Gold plated keepsakes cannot be replated, our stones are made into the keepsake setting and cannot be removed. Replating your gold filled keepsake will damage the stone.

Solid gold/platinum are the highest quality keepsake. These options are best for heirloom pieces and perfect for everyday wear. Solid metals do not need replating and scratches can be repaired.

Our silver, solid gold and platinum rage do not tarnish.

You can wear your Milk & Stone jewellery everyday. Your stone has a similar hardness to glass, is scratch resistant, shatter-proof, waterproof and non-yellowing. Although your jewellery is suitable for everyday wear, it is important to follow these care instructions to keep your jewellery looking beautiful:

1. Always remove your jewellery before swimming in chlorinated water. Chlorine is corrosive to precious metals.

2. Avoid contact with anything that may to stain your jewellery such as hair dye, turmeric, fake tan, etc.

3. Avoid contact with harsh solvents (e.g. acids). These may dull the shine of your stone.

4. Please do not take rings to a jeweller to be resized. The heat used to do this will damage your stone.

5. Avoid digging sharp objects such as fingernails directly into your stone.

No, keepsake rings cannot be resized. Please do not take rings to a jeweller to be resized. The heat used to do this will damage your stone.

Our stone material has undergone laboratory testing. Our product is non-toxic & food safe. It is safe for your skin and your little ones.

Cancellations requested within 24 hours of placing an order will qualify for a refund to the value of your order minus all fees associated.

Cancellations requested after 24 hours of placing an order qualify for store credit to the value of your order.

Please be advised that once Milk & Stone receives your inclusions, cancellations will not be eligible for refunds or store credit.

For more information about refunds please refer to our Policies page.

If you think there is an issue with your keepsake please contact us via email within 7 days of receiving your keepsake. Please send pictures of your concerns and reference your order number (not receipt number).

Issues reported after 7 days will be subject to a Milk & Stone assessment. This may require you to post your jewellery to us at your own expense for examinations before any talk of resolution can take place.